At London Retired Police Dogs Trust we are dedicated to handling your information in a secure and responsible manner. The purpose of this policy is to explain how we control, process, handle and protect your personal information you share with us. 
We comply with UK national laws.

What information do we collect about you?
We collect information about you when you kindly donate, contact us through email, text or social media, sign up to our newsletter or purchase something via our website. This includes your name, address, phone number and email address.
 
Some of the information we collect about you may include Sensitive Personal Data as defined in the General Data Protection Regulation 2016. We will not utilise this data unless we have your consent. 

How do we use this information about you?
We may collect your Personal Data in several ways, for example:

• When you contact us either via telephone, email or at an event

• When you register to receive our newsletter

• When you make a purchase through our online shop

• When we process your generous donations

Marketing
We would like to send you newsletters and information about merchandise and fundraising events which may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes by unsubscribing.

Sensitive Information
We may need sensitive information about you in order to ensure all needs are catered for. We will only use this information for this purpose.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. Please contact us by email or phone if you would like a copy. We want to ensure that your personal information is accurate and up to date. You may ask us to correct information you consider incorrect.

Sharing your information
We will never sell your data to any third party.  PayPal will have access to your donation details but this will be dealt with in accordance to their privacy policy.
This website has measures to try to ensure a safe and secure form to donate, purchase or make an enquiry. However, users using these forms do so at their own risk.
We will only disclose your personal information to a third party in the following circumstances:

• To fulfil orders placed via our online shop

• If required or permitted to do so by law

• If required to do so in connection with legal proceedings or potential legal proceedings

• If required to do so by any court, the Financial Conduct Authority (FCA) or any other governmental or law enforcement agency

 
Retention of you information
Personal information will be private and stored securely until it is no longer needed.  We are required to keep basic information about customers for seven years to be able to provide proof of accounts.

Social Media
Enquiries made through external social media platforms that this website and its owners participate with are subject to terms and conditions as well as the privacy policies held with each social media service.  We recommend users wishing to discuss sensitive details to get in contact with us through phone or email.
 
Cookies set by this website
Cookies are temporary files stored in your web browser by a website to help track usage an enable services that rely on a persistent identity. You can control which cookies you accept and remove them at any time by adjusting your browser settings, but it is important to be aware that some cookies are essential and our website may not function as expected without them. 
 
Essential cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features. However, you can block or delete them by changing your browser preferences.

• None currently used

 
Non-essential cookies
These cookies are used to enhance the performance and functionality of our websites. They are non-essential but without them certain functionality may become unavailable, you can block or delete them by changing your browser preferences.

• None currently used

 
 
Children under 16
Our website and services are not for use by children under 16 years and we will not knowingly collect or use the personal data of children. If you are under the age of 16 please do not provide any personal data even if prompted to do so.
 
Email
When you send us an email, either to one of the addresses displayed on our website or an individual member of staff, we will collect your email address and any other information you provide within your email.

Fasthosts are our email service provider so any emails you send us will be stored on their servers. You can learn more here: https://www.fasthosts.co.uk/terms/privacy-notice

The information you provide will only be processed in relation to the purpose of your correspondence with us. We have no fixed retention period for email correspondence, but we are committed to only storing your data for no longer than is necessary to serve our legitimate interests of record keeping or to perform a contract we have entered into with you

Personal data breaches
A breach is considered any loss, alteration, unauthorised disclosure of, or access to, personal data. We are committed to disclosing any personal data breaches that might adversely affect your rights and freedoms without undue delay so that you can take appropriate action. Any notifiable breaches will also be reported to the UK’s Information Commissioner’s Office within 72 hrs.
 
How to contact us
We welcome questions about our Privacy Policy and these or any access requests should be directed to us via:
 

• email contactus@lrpd.uk

• by telephone 07599 195064

 
Policy changes
Any updates we may make to our Privacy Policy in the future will be published on this page and significant changes noted below.